How does HealthVectors analyse my medical report?

You upload your PDF lab report and our Analytical engine processes it within 60 seconds, cross-referencing medical databases to produce a plain-language Smart Report.

Is my medical data stored?

No. Your report is processed in an isolated sandbox and immediately discarded. We never store your medical data.

How much does it cost?

A single report analysis costs ₹99, processed securely via Razorpay.

Terms and Conditions

Last updated: 9 April, 2026

Welcome to 360 Health Vectors ("Company", "we", "our", "us"). By accessing or using our platform, you agree to be bound by these Terms and Conditions ("Terms"). These Terms, together with our Privacy Policy, constitute the complete agreement between you and the Company ("User Agreement") and govern your use of the Platform. If you do not agree to these Terms, please do not access or use the Platform.

1. Introduction

Welcome to 360 Health Vectors. By accessing or using our platform, you agree to be bound by these Terms and Conditions. These Terms, together with our Privacy Policy, constitute the complete agreement between you and the Company and govern your use of the Platform.

2. Definitions

"Platform" means the 360 Health Vectors web application, website, and any associated mobile applications. "Services" means all services provided through the Platform, including health data analytics, report generation, dashboards, health insights, and related value-added services. "Your Information" means any information you provide to us during registration, use of the Services, or through any feature of the Platform. "Content" means all content on the Platform including text, graphics, data, reports, software, and intellectual property.

3. User Eligibility

Use of this Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons below the age of eighteen (18) years are not eligible to use this Platform. The Company reserves the right to terminate your account and refuse access if it discovers that you are under 18 years of age or otherwise incompetent to contract. Unless otherwise specified, the Platform is directed at users who access it from India. Users accessing from outside India are responsible for compliance with local laws.

4. Services

We provide a digital platform that enables users to upload health data, receive analytics-driven reports, and track health insights. All Services and information displayed on the Platform constitute an "invitation to offer." Your order for availing Services constitutes your "offer," which shall be subject to these Terms. The Company reserves the right to accept or reject your offer. The Company may use third-party vendors ("Service Providers") to provide the Services, and shall not be responsible for consequences arising from the actions of such Service Providers.

5. Account and Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to provide true, accurate, current, and complete information during registration and to update it promptly to keep it accurate. If you provide information that is untrue, inaccurate, or incomplete, the Company has the right to suspend or terminate your account and refuse access to the Platform without further obligation. You shall not access or attempt to access any account other than your own.

6. User Responsibilities

You agree to: provide accurate and complete information; use the platform only for lawful purposes; not misuse, disrupt, or attempt to gain unauthorized access; not upload health data of any third party without their explicit authorization; not reproduce, distribute, scrape, or commercially exploit any Content from the Platform; not transmit any malicious software, viruses, or harmful code; and not interfere with any other user's use or enjoyment of the Platform.

7. Prohibited Conduct

You shall not use the Platform for: disseminating unlawful, harassing, abusive, threatening, or obscene material; transmitting material that constitutes a criminal offense; gaining unauthorized access to other computer systems or accounts; interfering with or disrupting networks connected to the Platform; attempting to probe or test the vulnerability of the Platform's security; making unauthorized electronic copies of copyrighted materials; or using any automated device, software, or mechanism (including bots, spiders, or scrapers) to access the Platform.

8. Payments

Where Services require payment, you shall pay the applicable fee as displayed on the Platform at the time of purchase. Payments are processed through third-party payment gateways (e.g., Razorpay). The Company does not store your credit card, debit card, UPI, or net banking details. The liability for fraudulent use of a payment instrument shall be solely on you.

8A. Refunds

If the Company is unable to render the Services after payment has been processed, the applicable amount shall be refunded to you within 15 business days. If the Company must withdraw Services after commencement due to unforeseen circumstances, a complete refund shall be processed. No refunds shall be issued for Services that have been fully rendered.

9. Medical Disclaimer

The platform provides informational insights only and does not constitute medical advice. Always consult a qualified healthcare professional before making medical decisions. The reports provided are indicative, valid as of the date of generation, and are not conclusive of your health status. We do not guarantee that the algorithms and AI used are error-free. The Services are not intended as a replacement for medical advice, care, diagnosis, or treatment by a licensed medical practitioner.

10. Intellectual Property

All content, software, and materials on the platform are owned by or licensed to the Company and are protected by applicable laws.

10A. Ownership of Uploaded Data and Generated Reports

You retain ownership of the health data and lab reports you upload to the Platform. By uploading data, you grant the Company a non-exclusive, royalty-free license to process such data solely for the purpose of rendering the Services. Reports and insights generated by the Company using your data are jointly owned: you have the right to use them for personal purposes, and the Company retains the right to use anonymized and aggregated derivatives for research, analytics, and product improvement.

10B. Feedback and Submissions

Any feedback, suggestions, or ideas submitted by you shall become the property of the Company. The Company may use, reproduce, modify, and distribute such feedback without restriction or compensation to you.

11. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for: any medical decisions made based on the platform; any indirect, incidental, or consequential damages; service interruptions or data loss; or loss of profits, goodwill, or data arising out of or in connection with the Platform or Services.

12. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its employees, directors, officers, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including attorney's fees) arising out of or related to: your breach of these Terms; your violation of any applicable law; any inaccuracy in your information; your misuse of the Platform or Services; or any infringement of intellectual property or third-party rights. This clause shall survive the expiry or termination of these Terms.

13. Termination

We may suspend or terminate access to the platform if you violate these Terms. We may also terminate your account if you have not signed in for twelve (12) consecutive months.

13A. Consequences of Termination

Upon termination: your access to the Platform and Services shall cease immediately; you may request a copy of your data within 30 days of termination, after which it will be deleted; and the Company's rights to anonymized data, feedback, and obligations that by their nature should survive (including indemnity, limitation of liability, and governing law) shall survive termination. Termination shall not affect any liability accrued prior to the termination date.

14. Third-Party Services

The platform may integrate with third-party services. We are not responsible for their content or practices. References to or links to third-party websites do not constitute endorsement by the Company. You access third-party services entirely at your own risk.

15. Electronic Communications

When you use the Platform or communicate with us electronically, you consent to receive communications from us via email, SMS, push notifications, or notices on the Platform. You agree that all electronic communications satisfy any legal requirement for written communications.

16. Force Majeure

The Company shall not be liable for non-performance or delay in performance of its obligations if caused by events beyond its reasonable control, including natural disasters, acts of God, war, terrorism, strikes, epidemics, government actions, internet or telecommunications failures, or cyberattacks.

17. Changes to Terms

We may update these Terms from time to time. Continued use of the platform constitutes acceptance of the updated Terms. Material changes will be notified to you via email or a prominent notice on the Platform at least 15 days before they take effect.

18. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India. The courts at Bangalore, India shall have exclusive jurisdiction.

18A. Arbitration

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation for a period of 30 days. If unresolved, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, in English, in Bangalore, India.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company with respect to the Services and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.

21. Order of Priority

If there is any conflict between these Terms and the Privacy Policy, the provisions of these Terms shall prevail. Where additional terms are provided for a specific service or feature, such additional terms shall supplement these Terms unless they conflict.

22. Platform Security

You are prohibited from violating or attempting to violate the security of the Platform, including attempting to access data not intended for you, probing or testing for vulnerabilities, or interfering with service to other users. Violations may result in civil or criminal liability. The Company will cooperate with law enforcement authorities in prosecuting violators.

23. Contact Us

Email: care@healthvectors.ai | Company: 360 Health Vectors Private Limited | Address: 1st Floor, 966, 27th Main, 7th Cross Rd, 1st Sector, HSR Layout, Bengaluru – 560102